User are recommended to use a fast and reliable connection to enjoy good VPN experience. The VPN connection is based on the Internet connection of your device to set up a tunnel back to HK.Tips and best practice on using GlobalProtect VPN Please refer to the following user guides for more information on making VPN connection using the respective mobile apps:
If you have problem to access the Google Play app store, you can download the APK file ( GlobalProtect app v5.2.5 for Android )
Mobile device users can install “GlobalProtect” app available on Apple App Store (iOS) or Google Play Store (Android).Supported systems: User Guide for computer running on Mac OS.Please refer to the following user guides for detail instructions. For details, please refer to the user guides. Users can add the new China VPN portal address in GlobalProtect client.
In an effort to provide better user experience for users residing in mainland China, OCIO has subscribe a service via a network operator in China. GlobalProtect VPN gateway for Mainland China Click on the GlobalProtect icon on the system tray (For Windows) / menu bar (For macOS), click the more icon and choose settings.Once you installed the GlobalProtect client on your computer, you have to configure the portal address. GlobalProtect portal address configuration Note: For details, please visit Palo Alto Networks® Compatibility Matrix Linux (Support CentOS 7, Red Hat Enterprise Linux (RHEL) 7/Ubuntu 14.04 and later releases) - (Download the GlobalProtect app v5.2.6 for Linux.Apple macOS 10.10 and earlier - (Download Mac 32/64 bit GlobalProtect agent version 3.x) *(Please right click the link and choose "save link as").Apple macOS 10.11 and later - (Download Mac 32/64 bit GlobalProtect agent version 5.2.11) *(Please right click the link and choose "save link as").
Client Software for Windows and Macĭesktop computer or notebook users please visit to download and install the “GlobalProtect” client software.Supported systems: For details, please refer to GlobalProtect VPN gateway for Mainland China. Starting from, users can connect to EdUHK VPN using this new VPN gateway in mainland China.
In an effort to provide better user experience for users residing in mainland China, OCIO has subscribed a service via a network operator in China. MFA on Duo provides an additional level of protection for secured login, protecting not only the colleague himself/herself, but also the University. Colleagues will be prompted by Duo when they log in the VPN gateway. With effect from, the University’s Virtual Private Network (VPN) service is covered by Multi-Factor Authentication (MFA) on Duo for enhanced protection. Please install and use the software only on computers protected with up-to-date anti-virus software and firewall protection. For security reasons, the GlobalProtect VPN client software should NOT be used on public computers. It then establishes a virtual tunnel to the campus network with authentication using the user’s EdUHK network account and password. The GlobalProtect VPN requires users to install the GlobalProtect software on their device(s). The “Palo Alto GlobalProtect” technology (GlobalProtect VPN) was launched in September 2014.
Users can access certain restricted IT services such as DMS, AirWatch Private Cloud Storage and etc, use SPSS, and make connection to some central network servers using SFTP client software outside the campus. Data transmitted via VPN connection are encrypted. With Virtual Private Network (VPN), staff and students can make secure connection from their home computers or mobile devices to the campus network over the Internet.